Terms & Conditions:
- COMPLIMENTARY ITEMS: MINI-BAR: Rates for All Individual Fales & Villas include a complimentary ensuite mini-bar (beer, wine, soda, and bottled water) re-stocked daily. SNORKEL GEAR: All rates include complimentary use of snorkel equipment. LAUNDRY SERVICE: Laundry service is available for just ST$1.50/pc. As thanks for joining us for longer stays, this service is offered free of charge after 7th night of stay. KAYAKS AND MOUTAIN BIKES: Use of Kayaks and Mountain Bikes is complimentary for all hotel guests.
- COMPLIMENTARY TRANSFERS: Complimentary return transfers from/to the airport, Apia, Mulifanua Wharf (Savaii ferries) or any other major location on Upolu are included with all bookings.
- MINIMUM BOOKINGS: COCONUTS requires a three night minimum stay.
- MINIMUM AGE: ALL COCONUTS guests must be 3 years of age or older.
- CANCELLATION POLICY: Cancellations received 30 days or more in advance of scheduled arrival will receive full refund; 14 to 30 days in advance will incur a 3 night cancellation fee. No refund will be provided for cancellations rec’d less than 14 days prior to scheduled arrival. Cancellation is confirmed ONLY when acknowledgment from Coconuts is received.
- RE-CHECK-IN: Normal check-in time is 2:00pm. Guests on flights with early morning airport arrival times who wish to guarantee room availability prior to normal check-in time should pre-book their room from the prior night.
- LATE CHECK-OUT:Normal check-out time is 11:00am. Late check-outs up to 6:00pm for a half-day rate may be requested after arrival at the hotel, and will be fulfilled based on hotel availability.
- CURRENCY & TAXES: Rates quoted in US Dollars, and do not include Government Tax of 12.5%. From October 1, 2006, the Government Tax will increase to 15%.
- PAYMENT CONDITIONS: A three night deposit is required at the time of booking. Bookings made by way of this website service will be charged a three night deposit on the credit card provided by the client.
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