Terms & Conditions:

1. COMPLIMENTARY ITEMS: MINI-BAR: Rates for All Individual Fales & Villas include a complimentary ensuite mini-bar (beer, wine, soda, and bottled water) re-stocked daily. SNORKEL GEAR: All rates include complimentary use of snorkel equipment. LAUNDRY SERVICE: Laundry service is available for just ST$1.50/pc. As thanks for joining us for longer stays, this service is offered free of charge after 7th night of stay. KAYAKS AND MOUTAIN BIKES: Use of Kayaks and Mountain Bikes is complimentary for all hotel guests.
2. COMPLIMENTARY TRANSFERS: Complimentary return transfers from/to the airport, Apia, Mulifanua Wharf (Savaii ferries) or any other major location on Upolu are included with all bookings.
3. MINIMUM BOOKINGS: COCONUTS requires a three night minimum stay.
4. MINIMUM AGE: ALL COCONUTS guests must be 3 years of age or older.
5. CANCELLATION POLICY: Cancellations received 30 days or more in advance of scheduled arrival will receive full refund; 14 to 30 days in advance will incur a 3 night cancellation fee. No refund will be provided for cancellations rec’d less than 14 days prior to scheduled arrival. Cancellation is confirmed ONLY when acknowledgment from Coconuts is received.
6. RE-CHECK-IN:  Normal check-in time is 2:00pm.  Guests on flights with early morning airport arrival times who wish to guarantee room availability prior to normal check-in time should pre-book their room from the prior night.
7. LATE CHECK-OUT:Normal check-out time is 11:00am. Late check-outs up to 6:00pm for a half-day rate may be requested after arrival at the hotel, and will be fulfilled based on hotel availability.
8. CURRENCY & TAXES: Rates quoted in US Dollars, and do not include Government Tax of 12.5%. From October 1, 2006, the Government Tax will increase to 15%.
9. PAYMENT CONDITIONS: A three night deposit is required at the time of booking. Bookings made by way of this website service will be charged a three night deposit on the credit card provided by the client.